Return shipping is FREE for orders in the continental U.S.! We want to do everything we can to ensure great customer experience. If you are not 100% satisfied with one of our products, you may return it within 45 days of purchase for a refund. All you have to do is contact us and we will provide you with a shipping label for you to send the return package - it's that easy! Please include your order number and the reason for your return. Allow up to 3 business days to receive your refund from the time we receive your package.

Need an exchange right away?

For the fastest service, simply place a new order through nanoxiausa.com and call 657-221-6132. We will ship out your replacement order using Two-Day Shipping free of charge. You will be charged for the replacement item only. FREE 2-Day shipping upgrade is available only for items purchased directly with us and not from other retailers/marketplace.

Non-refundable

Please note that in some situations, buyers could be responsible for return shipping and any applicable restocking fees can be deducted from the refund. Returns that are out of policy may be refused or charged a restocking fee of 15% or more, depending on the condition of the returned item. An item that is damaged, missing parts, not in the original condition, have obvious signs of use for reasons not due to our error, or returned later than 30 days after an RMA number has been issued will not be accepted for return. We do not refund items purchased from other retailers or marketplace.

Open box

Items marked as "open box" are products that were purchased and delivered to other customers, and then returned to us. Due to the varying quality of items returned, we only guarantee that you will receive the item itself, accessories and original packaging may not be included. We test open box items for basic functionality only. Open box items may show visible blemish (i.e. scratch) or damage (i.e. dent) as a result of it having been previously used. Open box items are sold considerably under cost and are sold as is, with no refund/exchanges/replacements or warranty. Please purchase open box items only if you know how to deal with potential missing accessories, visible blemishes, and/or damages.

Pre-order

We occasionally allow pre-orders for an item before it gets in stock. Items marked as "pre-order" are available for immediate purchase, but will be shipped at a later date. The "Pre-order until" displayed on the product page indicates the estimated date we expect to begin custom manufacturing. You may cancel the pre-ordered items any time prior to the manufacturing date and get a refund. Since pre-ordered items are custom made in one batch to deliver the best value, there is no refund after the manufacturing date. Please purchase pre-order items only if you are committed to buying.

Store Credit

Store credit may be given instead of a refund when we are unable to reimburse you for returned items in the same way you paid for them. Store credit cannot be redeemed for cash. On the check out page, you can choose whether to use your available store credit instead of other payment.

Need more help?

Contact us and we'll help you out!