- Return Policy
The Hydra 5 is a custom made open frame rack for 20 or 16 cards, for fast deployment. Unlike other frame racks, the Hydra 5 comes with the most parts preassembled minimizing the number of tiny screws you need to put together. If you don't consider yourself very handy, this is a great way to save both time and money. It supports twenty full-length graphics cards, one ATX/Micro-ATX motherboard, and two power supplies. You can install up to ten 120mm case fans around the equipment.
This is the best choice for companies on a tight budget and/or schedule. Open frame racks give you quick access to components in case you need to quickly swap out a dead GPU.
NANOXIA USA RETURN AND REFUND POLICY
Our refund policy lasts 45 days from the date of your purchase. If 45 days have gone by since your purchase date, unfortunately we can’t offer you a refund. To be eligible for a refund, item must be unused and in the same condition that you received it. It must also be in the original packaging and includes all accessories. We can only issue refunds for items that were purchased directly with us and not from other retailers.
FREE RETURN ELIGIBILITY
If the item detail page includes "Free Returns" messaging, the product is eligible for free return shipping. Free Returns is available to delivery addresses in the contiguous U.S. states only, excluding Alaska, Canada, and U.S. territories & protectorates. If your return is not a result of our error, we won't refund the original shipping fees.
An order can only be cancelled if the shipment has not yet been confirmed. Once an order has been shipped, you may contact us to return the item for refund. We ship most orders within 24 hours.
Item that is damaged, missing parts, not in the original condition, have obvious signs of use for reasons not due to our error, or returned later than 30 days after an RMA number has been issued will not be accepted for return. Please note that in some situations, buyers could be responsible for return shipping and any applicable restocking fees can be deducted from the refund.
HOW TO RETURN ITEMS FOR REFUND
Step 1 Submit your return request to email@example.com. Provide a copy of the purchase receipt/invoice, and details of return reason.
Step 2 A support agent will reply with RMA number and shipping label. Properly pack the product for shipping. Product returned damaged or without an RMA number may be refused. Send the return package to:
Nanoxia USA RMA#_____
17560 Rowland Street, Dock 4-10
City of Industry, CA 91748
Step 3 Once your return package is received and inspected, a refund will be processed and applied to your original method of payment within 2-3 business days.
Our team is here for you! We can help you with any product related questions and/or returns. Get a detailed answer from our customer delight team by emailing firstname.lastname@example.org or submit a questionnaire on our support page.
Comes with most parts pre-assembled for minimum hassle with installation.
ADJUSTABLE GPU BRACKETS
Switch from 20 to 16 mounting patterns when only using 16 cards.
SUPPORT 10 CASE FANS
Easily add 10 x 120mm case fans to improve airflow around the equipment.
Bottom shelf with clearance and airflow for those who plan to stack a second rig on top of the first one.
Working on the server and other equipment is easier since there is no caging or other things to get in the way.