Return shipping is FREE for orders in the continental U.S.! We want to do everything we can to ensure great customer experience. If you are not 100% satisfied with one of our products, you may return it within 45 days of purchase for a refund. All you have to do is contact us and we will provide you with a shipping label for you to send the return package - it's that easy! Please include your order number and the reason for your return. Allow up to 3 business days to receive your refund from the time we receive your package.

Need an exchange right away?

For the fastest service, simply place a new order through nanoxiausa.com and call 657-221-6132. We will ship out your replacement order using Two-Day Shipping free of charge. You will be charged for the replacement item only. FREE 2-Day shipping upgrade is available only for items purchased directly with us and not from other retailers/marketplace.

Non-refundable

Please note that in some situations, buyers could be responsible for return shipping and any applicable restocking fees can be deducted from the refund. Returns that are out of policy may be refused or charged a restocking fee of 15% or more, depending on the condition of the returned item. An item that is damaged, missing parts, not in the original condition, have obvious signs of use for reasons not due to our error, or returned later than 30 days after an RMA number has been issued will not be accepted for return. We do not refund items purchased from other retailers or marketplace.

Clearance

Items marked as "clearance" are brand-new products that are discontinued and end of stock. Clearance items are all final sales and cannot be returned or exchanged.

Open box

Items marked as "open box" are products that were purchased and delivered to other customers, and then returned to us. Due to the varying quality of items returned, we only guarantee that you will receive the item itself, accessories and original packaging may not be included. Open box items may show visible blemish (i.e. scratch) or damage (i.e. dent) as a result of it having been previously used. Open box items are sold as is, with no refund/exchanges/replacements or warranty. Please purchase open box items only if you know how to deal with potential missing accessories, visible blemishes, and/or damages.

Pre-order

Items marked as "pre-order" are available for immediate purchase, but will be shipped at a later date. You may cancel the pre-ordered items any time prior to manufacturing and get a refund. Since pre-ordered items are custom made in one batch to deliver the best value, there is no refund once manufacturing has begun. Please purchase pre-order items only if you are committed to buying.

Store Credit

Store credit may be given instead of a refund when we are unable to reimburse you for returned items in the same way you paid for them. Store credit cannot be redeemed for cash. On the check out page, you can choose whether to use your available store credit instead of other payment.

Need more help?

Contact us and we'll help you out!

We offer FREE shipping to all states and street addresses in the continental U.S. (excluding Hawaii, Alaska, and U.S. protectorates). You can see the order cut-off time on product page, the dispatch date on cart page, and the available shipping time on secure checkout page. Customers shipping outside of the U.S. please view our International Shipping page here.

Processing Time

We dispatch most orders within 24 hours during business days. All orders are subject to payment and order detail verification. In some cases, payment and order detail verification may extend processing time for as long as 3 days. Our order cutoff times are:

• Orders placed before 12:00 pm PST are dispatched the same business day.
• Orders placed after 12:00 pm PST are dispatched the following business days.

For example, if you place an order before cut-off time on Friday, your order will be processed and dispatched on Friday. But if you place an order after cut-off time on Friday, your order will be processed and dispatched on Monday. A package dispatched on Friday via One-Day shipping service would be expected for delivery on Monday. A package dispatched on Friday via One-Day with Saturday Delivery would be expected for delivery on Saturday.

Delivery Times

The number of days displayed underneath each shipping service is an estimate of the expected transit time (not including the order processing time). If available, Saturday delivery will be specified during checkout page. Otherwise, our shipping method time applies to business days only, not weekends or holidays.

• Free Domestic Shipping: 4-7 business days
• Two-Day: 2 business days (Saturday deliveries may be available)
• One-Day: 1 business days (Saturday deliveries may be available)
• Free International Shipping: 5-7 business days
• International Economy: 4-5 business days worldwide
• International Priority: 1-3 business days worldwide (Saturday deliveries may be available)

If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. We may ship products by ground or air; our shipping speeds don't correspond to any carrier-branded shipping services. In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location.

Shipping Holidays

Shipping dates are based on business days Monday through Friday (not calendar days), excluding the following U.S. holidays:

• New Year's Day (1st of January)
• Martin Luther King Day (3rd Monday of January)
• President's Day (3rd Monday of February)
• Memorial Day (Last Monday of May)
• Independence Day (4th of July)
• Labor Day (1st Monday of September)
• Columbus Day (2nd Monday of October)
• Veteran's Day (11th of November)
• Thanksgiving Day (4th Thursday of November)
• Christmas Day (25th of December)

Questions?

You can view our full Shipping FAQ here.