- Return Policy
NANOXIA USA RETURN AND REFUND POLICY
Our refund policy lasts 45 days from the date of your purchase. If 45 days have gone by since your purchase date, unfortunately we can’t offer you a refund. To be eligible for a refund, item must be unused and in the same condition that you received it. It must also be in the original packaging and includes all accessories. We can only issue refunds for items that were purchased directly with us and not from other retailers.
FREE RETURN ELIGIBILITY
If the item detail page includes "Free Returns" messaging, the product is eligible for free return shipping. Free Returns is available to delivery addresses in the contiguous U.S. states only, excluding Alaska, Canada, and U.S. territories & protectorates. If your return is not a result of our error, we won't refund the original shipping fees.
Item that is damaged, missing parts, not in the original condition, have obvious signs of use for reasons not due to our error, or returned later than 30 days after an RMA number has been issued will not be accepted for return. Please note that in some situations, buyers could be responsible for return shipping and any applicable restocking fees can be deducted from the refund.
HOW TO RETURN ITEMS FOR REFUND
Step 1 Submit your return request to email@example.com. Provide a copy of the purchase receipt/invoice, and details of return reason.
Step 2 We will reply with RMA confirmation, and shipping instructions. We may refuse item returned without an RMA number posted on the outside of the shipping carton, or damaged during shipment due to improper packaging.
Step 3 Once your return package is received and inspected, a refund will be processed and applied to your original method of payment within 2-3 business days.
Our team is here for you! We can help you with any product related questions and/or returns. Get a detailed answer from our customer delight team by emailing firstname.lastname@example.org or submit a questionnaire on our support page.